FAQs

On this page, you can read through our most frequently asked questions with answers from our team. If you can’t find what you’re looking for, send us a message, and we’ll be happy to help answer any questions you have.

Last updated: 23 March 2023

General

  • We work with businesses and brands of all sizes from any industry. This includes startups, NPOs, household brands, and medium and small-size companies. In fact, more than half of our clients are small businesses or startups.

  • Because each project is different and scopes vary, detailed timelines are calculated and included in your proposal.

  • Our payment steps are quite easy and secure with transparency. We accept payments through Stripe and direct deposit. Once you receive our invoice, you can choose your payment method and proceed with the transaction.

  • Yikes! We hope that doesn’t occur. We work with the client every step of the way to get approval and feedback at each stage of development. We update clients regularly with reports and work as per their suggestions. This ensures that you’re informed and keeps us on track with your vision and expectations.

  • Ooft. You’re right. There are some great free templates on the market for website design and graphic design. But, you might not have the full freedom to tweak it as per your vision. Moreover, it won’t help you stand out from the crowd.

    Opt for something tailored to your brand that’s engaging, unique, and working toward growing your business.

  • Yes, we do. Southdown Creative has a range of options to suit your needs. Depending on the scope of your project, you can choose from our set packages or request a customised package. Please speak to our team for more information.

Content and Design

  • We produce a wide scope of content for different mediums and purposes, including print and digital. We can help with graphic design, animation, photography, videography, aerial, and optimising content for social media. Additional services include annual reports, presentations, templates, and print collateral.

    Speak to us directly to discover how we can help your business and unique vision.

  • No, we don’t offer in-house printing services for collateral. However, we have partnered with print companies to provide you with trusted, high-quality sources for all your printing needs.

    We will also provide you with the necessary print-ready files.

  • Turnaround times depend on a few factors such as the scope of work, urgency, and our availability. Some designs may take longer than others because of their complexity, whereas others can be quite simple and take little time. Contact our team for a quote and let us know if your project is urgent, we will do our best to meet all deadlines within reason.

Marketing and Advertising

  • Because every organisation is different, it’s important to consider the unique overhead costs, margins, and industry factors and standards unique to the sector. There is an array of factors that can affect performance, some of which may be outside our control. In your proposal, our team will address any threats and concerns, and establish clear goals.

  • From our experience, advertising spend is not a good indicator of results. Many other metrics are evaluated to measure performance and make optimisations. Our team look at hundreds of data points to ensure your campaign is successful and to recommend a healthy budget.

  • We recommend avoiding advertising until undergoing ads training and courses with a professional or speaking with someone experienced and certified. Our team are trained and certified with Meta, Google, Semrush, and more to be able to provide you with sound advice, training, and management services.

    Speak with our team today about which advertising channels will benefit your business and how we can help.

Website Design and Development

  • Yes, you can keep updating your website once it is built, and we encourage you to do so. If you don’t keep your website updated with fresh content, there are possibilities to lose your online visibility in the search engines.

    At Southdown Creative, we have the process of providing our clients with tutorials on how to make changes and updates on their website.

  • The difficulty level of updating an already existing website depends on what changes are required. If the necessity is quite complex it may take time to deliver it and, if only minor changes are to be made it can be handled and delivered at the earliest.

    At Southdown Creative, we will have a discussion with our client and then after understanding the requirements we start proceeding with the necessary steps.

  • Search Engine Optimisation and Management is a long-term strategy. Normally it would take a minimum of 6 months for your website to appear on the 1st page of Google and it completely depends on the difficulty of the keywords used in your website.

    It is quite unpredictable as nowadays the competitors are quite high and almost every business is keen on establishing SEO-optimised websites.

  • You can approach us whenever you need our assistance. Our team can sort it out and bring your site back with its functionality. We also suggest regular maintenance services for your website as it would avoid descending the functionalities of your website.

  • Yes, we do optimise your website for SEO. Search Engine Optimisation (SEO) is one of the crucial steps that will increase the possibility of traffic and leads.

    Southdown Creative offers a Standard SEO Package where we include items like setting up metadata, keywords, Google MyBusiness, tracking and analytics setup, and more. Clients can also quote for other SEO services on a monthly basis for further optimisation. It’s important to work on the SEO of a website as it significantly brings in more traffic and conversions to your website.

  • Of course, we can help you add relevant content to your website. Our team can deliver professional content by understanding your requirements and business objectives.

    At Southdown Creative, we deliver content for landing pages, product pages, service pages, and more. We also make it a practice to write relevant blogs for your business and maintain them with regular content updates.

    Our copywriting is also audited and enhanced by our SEO experts to ensure maximum potential.