Avoid Scams and Phishing Attempts

What is Phishing?

Phishing is a type of online scam where cybercriminals try to trick you into giving away personal information, passwords, or payment details by pretending to be a trusted company or contact. These scams often arrive as emails, messages, or links that look legitimate but are designed to steal your information or infect your device with malware. Always double-check the sender and never click on suspicious links or attachments.

How to Spot Legitimate Emails from Southdown Creative

Protect yourself from scams and know when it’s really us contacting you.

Unfortunately, scammers sometimes impersonate trusted businesses to trick people into sharing information or making payments. To help keep you safe, here’s how to confirm that an email you’ve received is genuinely from Southdown Creative.

Official Email Addresses

All official emails from our team come from the following domains:
@southdowncreative.com.au
@southdown.agency
@southdowncreative.au

If you receive an email from any other domain (like Gmail, Outlook, or a misspelled version of our domain), it is not from us.

We’ll Never Ask You For:

Credit card or banking details via email or text
Passwords or login information
Payments to accounts that don’t match our official invoices

If you receive an email asking for any of these, please do not click any links or attachments.

What Legit Emails Look Like

Our emails:

Include your correct name and relevant details about your project or enquiry
Use our official logo and consistent branding
Come from a known team member you’ve spoken with before
Link only to our verified website or client portals
Sound like how a person actually talks and has the same tone and punctuation as previous messages you have received from our team

If You’re Unsure

If something doesn’t look right, forward the email to info@southdowncreative.com.au or call us before taking any action. Our team will confirm whether it’s legitimate.

Stay Safe Online

We take digital security seriously and encourage you to always verify before responding to unexpected emails, links, or attachments.

Suspicious Links or Files

We never send unexpected links or attachments.
If you receive an email that includes a file or link you weren’t expecting — even if it looks like it’s from us — don’t click or download it.

To verify, check:

The sender’s address matches @southdowncreative.com.au exactly (no extra letters or numbers).
The link points to our official website: southdowncreative.com.au (hover over it to see the actual URL before clicking).
The file type makes sense. We typically send PDFs or image previews, never ZIP, EXE, or strange file types.
Emails and links may also be hosted on our secondary domains:
southdown.agency
southdowncreative.au

If You’re Unsure

If something doesn’t look right, contact info@southdowncreative.com.au or call us before taking any action. Our team will confirm whether it’s legitimate.

Suspicious Links or Files

To verify, check:

The sender’s address matches @southdowncreative.com.au exactly (no extra letters or numbers).
The link points to our official website: southdowncreative.com.au (hover over it to see the actual URL before clicking).
The file type makes sense. We typically send PDFs or image previews, never ZIP, EXE, or strange file types.
Emails and links may also be hosted on our secondary domains:
southdown.agency
southdowncreative.au

If You’re Unsure

If something doesn’t look right, contact info@southdowncreative.com.au or call us before taking any action. Our team will confirm whether it’s legitimate.

Suspicious Links or Files

To verify, check:

The sender’s address matches @southdowncreative.com.au exactly (no extra letters or numbers).
The link points to our official website: southdowncreative.com.au (hover over it to see the actual URL before clicking).
The file type makes sense. We typically send PDFs or image previews, never ZIP, EXE, or strange file types.
Emails and links may also be hosted on our secondary domains:
southdown.agency
southdowncreative.au

If You’re Unsure

If something doesn’t look right, contact info@southdowncreative.com.au or call us before taking any action. Our team will confirm whether it’s legitimate.